Browse our Frequently Asked Questions (FAQs)
All categories > IT Services at Sussex > Administration
Topics such as registration, reporting faults, and booking cluster rooms
- How can I use the video projector installed in one of IT Services's bookable cluster rooms for teaching?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- How do I book a computer room with PCs for a class or conference?
- What are the keycodes / door access codes for the 24 hr PC rooms in Shawcross, the Pevensey building and the John Maynard Smith building?
- What is the door access code / keycode number for accessing the 24 hr computer room in the John Maynard Smith (Biols) building, near the Medical School, on the Sussex campus?
- Where can I find a free PC on campus?
- Why can't I use one of the free PCs in a room which is booked for a class? There are only a few students being taught in the room, and there are many PCs not being used.
- How do I report a fault to IT Services?
- My work was submitted late because of a problem with a computer, printer or the network. What can I do about this?
- Students who submitted late work claim mitigating evidence due to campus wide computer crashes. Can I verify if there were problems?
- What does BSMS mean?
- Where can I go to see someone to speak to, for help and support related to computing problems on IT Services PCs
- Okta FAQ
- Are there any spreadsheets to help record staff holiday and/or sickness?
- I am a member of staff and I need to print. Can I have my own local printer?
- What computing facilities are available to delegates attending conferences and events at Sussex?
- I am a student living on campus and am about to purchase a new computer. Can I give IT Services as the delivery address?
- I am a student completing my studies. When will my IT Services account close?
- I am a member of staff. How do I have my workstation upgraded to a newer model? Who do I contact to request a workstation upgrade?
- I am a researcher. How do I get a computer workstation bought from my research grant?
- How do I take a register using the Sussex Mobile app?
Updated on 17 March 2025