Help
Getting IT support
For support across IT services and systems click the 'IT Support Portal' button above. The portal is used to submit and view the status of your open 'tickets' and should be used in the first instance. You will need your Sussex log in credentials to access the portal, however if this isn't possible, there are alternative options in the Contact Us box below.
Report a Fault
Use the IT Support portal to submit an 'Incident' ticket if something is broken or not working correctly.
Request a Service
If you need to make a request for new equipment, access to software or the creation of a new IT account, use the IT Support portal to submit a ticket by clicking the button above.
Tips for requesting IT support
To help the IT Support Portal run as smoothly as possible by avoiding duplicate tickets:
- - Only create one ticket for each fault or service request.
- - Don't 'CC' additional recipients when replying to an IT support email.
- - Avoid chasing a support ticket by emailing or creating another ticket.
- - The Support Portal should be used in the first instance unless the matter is urgent or an emergency.
FAQ and How To
Search for answers to Frequently Asked Questions below:
You can browse the full list of FAQs and How To guides
Engineering and Informatics labs
Computers in Chichester labs 1, 2 and 3 are supported by IT Services. See the Software Hub pages for information on using applications in these rooms or contact us for help using the computers.
You should continue to contact Computing support in the Informatics department for help with computers in Lab 4 and the CREAM lab.
Tell us what you think
Your feedback is welcome - please tell us what you think about IT at Sussex.
share your views (login needed)
Contact Us
IT Support
Service Desk
Shawcross, ground floor
Mon-Fri 09:00-17:00
Phone
Ext 8090
(+44 1273 678090)
Mon-Fri 08.30-17:00
Email
itservicedesk@sussex.ac.uk
AV Teaching Support
Ext 8022
(+44 1273 678022)
Mon-Fri 08.30-17:00
Updated on 20 November 2024