Questions and answers
745How do I report a fault to IT Services?
There are two methods of reporting a fault:
- Please use the on-line form at: sussex.ac.uk/its/help/smartform (requires login)
- Telephone 8090 (external 01273-678090)
In order for the fault to be rectified quickly you should have the following information to hand:
- Your name
- Your username
- Your school or unit
- Room Number
- IT Services number (if applicable) - metallic label attached to item
- Equipment type (e.g. monitor, base unit, printer etc)
- A brief description of the fault
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