Please be aware that between Monday 23 December and Wednesday 1 January (inclusive) the IT Support Portal and IT Service Desk email address will only be monitored for MFA issues, password issues, campus Wi-Fi outages, and major, university-wide incidents.
The Service Desk phone line will not be open. Tickets relating to any other issues will be picked up once the Service Desk reopens on Thursday 2 January. 

For more advice visit this staff article or student article.