Transferring to the Exchange mail and calendaring system
Accounts for new staff and research students are normally created automatically on the Exchange mail system, but please contact us if you think your account has not been set up there.
If you have been using the student mail system and are transferring to the Exchange mail system, this page details the steps you will need to take as your account is transferred.
Continue using the student mail system until your transfer day
You should just continue to use the existing system until your transfer day. You will receive an email advising you in advance when your mail account is to be transferred.
How is the transfer handled?
Your email will normally be copied to the Exchange system one day in advance and then in the early hours of your transfer day, your mail in Exchange will be synchronised and your incoming email redirected to your transferred account.
On your transfer day, check that your email has been transferred
On your transfer day, you will receive an email advising you that the final changes to transfer your account have started. This email will have an estimate of how long the final stage will take to complete. This email is normally sent very early in the morning. During this time, you should not use your email.
You can use our transfer progress page to see if the transfer of your email is complete.
When the transfer has finished, login to Outlook Web App and check to see that all of your mail is showing. If you have an email in your Inbox advising you that the transfer of your email has been completed, you should start using the Exchange mail system from now on.
What if there's a problem with the transfer?
Check your normal email to see if there has been a problem with the transfer. If you have an email advising that the transfer could not be completed, you should continue to use the old system for the time being and we will contact you again when we are able to re-attempt the transfer.
Set up your email
Outlook is available as a web app and also as a traditional desktop application for PC or Mac.
We recommend trying the web version for a while - there's nothing to install or configure and you can use it from any computer with an internet connection.
Using Outlook Web App (PDF)
You can also try the desktop application on your office PC or Mac, or if you prefer, you can use a different program to read your email, such as Thunderbird or Apple Mail.
How do I use other programs to read or send email?
There's nothing to set up if you use the web version of Outlook (Outlook Web App, or OWA). If you want to use a different program, follow our guides to set up your preferred mail program:
PC
Mac
Mobile phones
Updated on 27 April 2021