Processes
Find answers to important university processes, including how to claim commission and how to register undergraduate applicants with the University.
Contents
- Using our PG Application Portal and FAQs
- Claiming Commission
- Linking your agency with an undergraduate applicant
- Requesting an authority form
- ‘Sensitive’ or ‘Protected’ emails
- Tuition fee payments
- University bank details
- Pre-sessional courses information
- Housing applications
- Masters tuition fee deposit scheme
- Providing supporting documents
- Providing the University with feedback
Using our PG Application portal
The University launched a new portal for submitting new Applications for Postgraduate Taught Masters stating on or after September 2025.
See these tutorial videos on how to use the system.
Applications for deferred Postgraduate Taught Masters courses starting in September 2024 and new applications for Postgraduate Research courses will still use our original PG Apply System.
Below are some FAQs regarding the new portal.
- Can applications be moved between different agents in the agency?
Yes, Agent managers are able to do this via the Agent Manager portal Dashboard using the Reassign Applications button.
- We need to create an agent account for a new member of staff. How do we do this?
Email Agents@sussex.ac.uk stating the:
1. Agency
2. Agency branch
3. Counsellor name
4. Counsellor unique email address
5. Counsellor Manager
6. If applicable, the name of the Counsellor who they are replacing - Why are unable to apply for courses in academic year 2025/26?
Ensure that you are on the correct webpage. The URL should be "https://sussexacuk.elluciancrmrecruit.com/apply" and NOT our old postgraduate application system - "https://www.sussex.ac.uk/study/phd/apply/log-into-account"
- Where can I find applications added for start in Sept 2024 which were deferred for Sept 2025??
These are still in the old Postgraduate Application system. To manage your deferred applicants login here.
The Admissions Team will contact you about the reaccept process of deferred offers in the new year.
- What documentation are we expected to provide for the application?
For academic qualifications, it will depend on whether your applicant has completed their studies or is still studying.
If your applicant has completed their studies, we will need the following documentation:
• A copy of the final and official degree certificate. A provisional degree certificate may be acceptable in some instances.
• A copy of the final and official degree transcript. This should include a consolidated transcript, if provided by the degree awarding institution
If your applicant is still studying, we will need the following documentation:
• An up-to-date interim transcript – this can be a copy which has been downloaded from the student’s University portal
NOTE: If any of these listed documents are in a language other than English, we will need you to provide certified translations.Additional documentation requirements:
• Work Experience: we need a copy of your applicant’s CV
• Passport: A copy of the applicant’s current Passport
• Visa: A copy of the applicant’s previous UK study visa(s) – this is requested where you indicate the applicant has previously studied in the UK
• Visa refusal: A copy of any visa refusal letters (this is for entry into any country) – this is requested where you indicate the applicant has had a previous visa refusal. We ask for this to check if we will be able to sponsor the applicant on a Student visa and importantly to provide them with advice on how to avoid a visa refusal in the future
• Letter of recommendation (Reference): this is requested where you indicate you intend to upload an existing letter of recommendation
• Personal Statement: we provide guidance on writing a personal statement on our website
• Financial Evidence: this is where your applicant can provide evidence of a funding application, or indeed evidence they have secured funding. If this is not applicable to your applicant, you can ignore this
• Professional qualifications: this is requested where you indicate the applicant has obtained a professional qualification(s), e.g. ACCA, Prince2 - We have submitted an application and have noticed that some of the information provided is incorrect. Can I edit the application once it has been submitted?
No. Please complete the online enquiry form with details of which information needs to be updated and the Admissions Team will action this for you as we may already be processing your application.
- I am completing the application form and I cannot see anywhere to upload documents. How do I provide this information?
The application form is a two stage process. The first stage is to complete and submit the application form, the second stage is to upload the supporting documentation which is relevant to your applicant and the course(s) they are applying for.
On submission of the application form you will receive an email which lists the documentation we would expect you to be able to provide (based on the answers provided in the application)
- How do we declare our applicant’s eligibility for a Masters Country Scholarship?
In our new admissions system there is no longer a requirement for you complete an eligibility for your applicants.
The admissions system will automatically apply the relevant Country Scholarship where the applicant meets the eligibility criteria. To be eligible for this Scholarship, your applicant must:
• Be a national of one of the eligible countries
• Be classified as ‘overseas’ for fee purposes
• Be taking up a place on an eligible full-time Masters degree, starting September 2025
• Be self-financing
Confirmation of the scholarship will be sent by email after an offer has been made. Scholarship Information will be included in your applicant’s CAS (Confirmation of Acceptance for Studies) for the visa application. - Why does my application have the Status of Action Required when I have provided all the relevant documentation, and why am I receiving reminder emails for documentation I’m unable to provide?
Please be advised that the application form is collecting information for all types of applicants (i.e. those still studying, those who have completed their degree, those who have already secured funding, etc.). Therefore some supplemental items will not be applicable to everyone. If a supplemental item is not relevant to your applicant, please ignore this request.
As the system is expecting applicants to respond to everything, the status of your application will retain the status of Action Required and you may still receive emails asking for this documentation, which you can ignore.
Please be assured that your application will still be assessed by the admissions team and if we do require additional information we will contact you for this.
This is a newly implemented admissions system and there will inevitably be some initial issues. We are working on making some changes to ensure the best possible experience for our agents and applicants. We thank you for your patience during this period.
- Where can we view the offer acceptance deadline?
The deadline to respond to our offer is +30 days from the date the offer is made. The deadline is displayed on the accept/decline page which you access via the Respond Now button.
You also have the option to Download a copy of the offer letter. - We did not respond to the offer before the acceptance deadline and the application has the status of Withdrawn by Default. Is it possible to reinstate this offer?
Yes, it is. Please complete the online enquiry form and the Admissions Team will review the request.
- Can our applicant view their application?
Yes, once an offer of a place been made the applicant is sent an account activation email to grant them access to the system. Once the account is activated applicants see a read-only copy of the application form, they can view and download a copy of their offer letter, they can see any conditions associated with their offer, they can see additional requests for information which may be required before certain administrative processes can begin (e.g. CAS issuing), and they will have the ability to pay the Tuition Fee Deposit via Touchnet.
- Does the applicant have to pay the tuition fee deposit via Touchnet?
No. Applicants still have the option to pay via Convera. See this page for further information.
- Our applicant does not need to pay the tuition fee deposit as they are fully sponsored. Where do we send the letter of sponsorship to?
Send it via email to sponsors@sussex.ac.uk.
Claiming Commission
A significant part of our partnership will be when you claim for commission.
Every student you are claiming for has to be individually checked as fully registered.
In order to make this process as easy as possible, we recommend the following:
- Please include all students on one claim. While we do accept additional submissions where students have been genuinely forgotten, fewer submissions help both parties to ensure there are no financial errors. The deadline for the claims will be confirmed closer to the time, but is usually around the end of November.
- Claims must be submitted using the claim form sent to you by the commission team
- Once verified, we will return a list of students you are eligible to claim commission for, along with a request for an invoice and a purchase order number
- Claims for Department of Language Studies (DLS) students should be sent directly to DLS.
- Do not include commission claims for students that have progressed to Sussex from the International Student Centre.
All commission claims for students starting at any other time in the academic year should be sent to us within two months of enrolling at Sussex.
Commission will be paid to the agent that introduces a student to Sussex first.
Linking your agency with an undergraduate applicant
All undergraduate applications to Sussex must come through UCAS. We don’t accept direct applications.
Link with undergraduate applicants to Sussex using this form. This information assists us in determining relevant commission payments later in the cycle.
You will recieve a confirmation email upon completion.
Requesting an authority form
An authority form allows a prospective student to confirm that an agent is able to liaise with the University on their behalf. Email international-admin@sussex.ac.uk for our form.
For undergraduate applicants, send your reply to both international-admin@sussex.ac.uk and to ug.applicants@sussex.ac.uk. For postgraduate applicants send your reply to pg.applicants@sussex.ac.uk.
‘Sensitive’ or ‘Protected’ emails
Find out what emails marked by the University as 'sensitive' and 'protected' mean.
Tuition fee payments
The University’s Student Accounts page provides an outline of the tuition fee payments system and the ways in which tuition fees can be paid.
University bank details
The University does not publish its bank details online. All payments should be made through Convera. For more information on how to make payments, see our fees and funding pages.
Pre-sessional courses information
The application portal and useful information about pre-sessional courses can be found on the Department of Language Studies webpages.
Housing applications
Undergraduate students can apply via our housing application portal.
Masters tuition fee deposit scheme
Self-funded international students starting a Masters course at Sussex may be required to pay a tuition fee deposit of £5,000.
Find out about how the Masters tuition fee deposit scheme works for international students.
Providing supporting documents
Undergraduate applicants
Send supporting documents as attachments to ug.applicants@sussex.ac.uk.
Postgraduate applicants
You can submit supporting documents using the postgraduate application system.
Providing the University with feedback
Email our Administration Team at international-admin@sussex.ac.uk. They will be able to triage your feedback to the relevant department.