Current IT Service Desk Priorities
Posted: Wed 1 Sep 2021, 10:58am.
The IT Service Desk is currently dealing with large numbers of phone calls, incidents and service requests and will be prioritising incidents relating to online registration and getting new students connected to Eduroam.
If you are raising a service request for a new member of staff we must have at least 5 working days notice, in order to create the account and setup any additional access that is required.
Please use the Self Service Portal to raise incidents and service requests whenever possible and if you are a member of staff reporting a fault, it is vital that you include the asset tag number of the device that is affected.
Self Service Portal
https://www.sussex.ac.uk/its/help/smartform
What does the asset tag number look like?
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