UPDATED 2 June, 14:00: Turnitin issues
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Posted: Mon 1 Jun 2020, 2:00pm.
Systems / Services Affected:
There was an issue with Turnitin over the weekend, which has resulted in submissions to Turnitin not getting recorded in the Canvas gradebook (and therefore not being passed back to Sussex Direct). Turnitin did report an issue on Saturday affecting “some integrations” and we understand that they fixed it at approx. 3:30pm the same day.
If you can see your submission in the Canvas assignment page, this means that it has been successfully received and that the details there will be used to determine your submission date and time.
IT Services and TEL are working on working through how to link this data together and all Schools are aware of the issue.
Date / time: Monday 1 June 2020
IT Services change/incident number: 1074228
Contact the IT Service Desk for support:
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UPDATE: 1 Jun 2020 - 5:13pm
We’ve become aware that the issue with Turnitin submissions is still ongoing. If you have submitted work then you may not be able to see that you have submitted.
Please don’t worry. The problem is with the way that information is being displayed in Canvas and Sussex Direct. IT Services and your school can see the date and time of all genuine submissions.
We have raised an urgent enquiry with Turnitin to resolve this issue.
We’ll provide further updates as soon as we know more.
UPDATE: 2 Jun 2020 - 1:59pm
From approximately mid-day on Saturday 30 May to approximately 4:30pm Monday 1 June, there was a problem with displaying successful submissions to Turnitin, on either the Canvas Gradebook or Sussex Direct. Turnitin have reported that they have fixed the fault, and IT Services and Technology Enhanced Learning are now working to update all student records that were affected.
The problem did not prevent work from being submitted to Turnitin. If you submitted work, ITS and your school can see it, along with the exact time that you uploaded your work.
The problem is only with how the information is displayed in Canvas and Sussex Direct, and we are working to resolve this.
For assignments (including replacement exams) with a due date or late period that has not yet passed, students can see their submission details on the Assignment page. However, if the late period has now passed then you will not be able to check your submission until this issue is resolved.
We realise that this has caused a great deal of stress and worry at an already difficult time, and we’re very sorry if you have been affected.
We will publish further news as soon as there is an update about this issue.
