Posted: Wed 17 Jul 2019, 12:13pm.
Systems / Services Affected: If you use the Skype for Business mobile app to connect to the University’s Skype for Business service, you won’t be able to log in. The PC and Mac applications are working normally.
Date / time: 17 July 2019, 12:00 (ongoing)
Reason for downtime: We have raised this issue with our support partners and we’ll resolve the problem as quickly as possible.
Contact the IT Service Desk for support:
Visit us in Shawcross
Log a support ticket online
Call us on 01273 678090
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UPDATE: 17 Jul 2019 - 1:44pm
In addition to problems with the Skype for Business mobile app, desktop applications and dedicated IP phones are no longer connecting to the service.
We're sorry about this interruption to service and we are working with our support partners to restore Skype for Business as quickly as possible.
UPDATE: 17 Jul 2019 - 3:48pm
We are continuing to work with our support partners to restore Skype for Business.
In the meantime, the IT Service Desk (8090) is unable to take your phone calls. Please email us at itservicedesk@sussex.ac.uk if you need support.
UPDATE: 18 Jul 2019 - 8:44am
Skype for Business is still unavailable this morning. We are working urgently with our support partners to restore this service and we'll publish further news as soon as there are any updates.
We're very sorry for the ongoing interruption to this service.
If you need to contact the IT Service Desk, please email itservicedesk@sussex.ac.uk.
UPDATE: 18 Jul 2019 - 8:54am
Please note that the Finance Service Desk also uses Skype for Business, so if you need to contact them please email rt-finance-servicedesk@sussex.ac.uk
Skype for Business is now working normally on all desktop computers, IP phones and via the mobile app.
We are continuing to work with our support partners to investigate the cause of this issue and take steps to prevent similar issues in the future.
