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Service Update: Desktop performance issues

Posted: Tue 23 Oct 2018, 9:50am.

In March 2018, IT Services replaced the University’s aging file storage system with a modern, high-capacity platform. This was done in collaboration with our partners, Dell. Unfortunately, there have been challenges with integrating it into our legacy environments and as a result, your desktop computer might have been affected by performance issues.

Your desktop computer may freeze (you’ll see a spinning “busy” cursor) and then recover, typically within about 20 minutes. Applications such as Word and email can be affected, along with access to your files.

We take service interruptions of this nature extremely seriously. A team of staff in IT Services have been working with Dell to troubleshoot the problem, but as investigations have unfolded the problem has proven to be complex and multi-layered.

Dell have fixed several configuration issues that were affecting the service, but none of these have fully resolved the problem.

Service Improvements

Resolving problems like this is an iterative process and we continue to work with Dell to implement numerous changes and upgrades. The issue has become less common and its impact has been less severe and we continue to work with Dell daily to find a conclusive fix.

We would like to apologise for this ongoing disruption and to reassure all students and staff that this remains a matter of the highest priority within IT Services. We are making every effort to resolve the problem as quickly as possible.