Posted: Tue 2 Oct 2018, 3:24pm.
Systems / Services Affected: Some members of staff have reported slow logins to desktop computers or trouble accessing files. You may also experience generally slow performance using a desktop computer.
Date / time: 02 October 2018, 15:00 (ongoing)
Reason for downtime: We are currently investigating the cause of this issue and will provide a further update as soon as possible.
IT Services change/incident number: 399973
Contact the IT Service Desk for support:
Visit us in Shawcross
Log a support ticket online
Call us on 01273 678090
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UPDATE: 2 Oct 2018 - 4:11pm
We’ve identified the root cause of the desktop performance issue across the campus and we are working hard to resolve it. We have raised the issue with our support partners and we have made this a matter of the highest priority.
Please do not log out and log back in at this point, as it may place additional load on the infrastructure and lead to further delays.
We apologise if you’ve been affected by this issue. We will restore normal desktop performance as quickly as possible.
The changes we have made seem to have fixed the underlying issue so if you’ve been affected a slow desktop today, you should find that your computer will start behaving normally.
We still do not recommend logging out and logging back in as a way to improve your computer performance. However, please do log out when you go home this evening.
