How to...
Sussex owned mobile phones
How to set up
iPhone/ iPad
1. Turn on your iPhone or iPad.
a. If you’re blind or have low vision, you can turn on VoiceOver or Zoom from the Hello screen.
2. Choose the size of text and icons.
3. Tap ‘Set up Without Another Device’.
4. If you’re on campus connect to eduroam, or your home Wi-Fi if you’re working remotely.
5. Tap 'Set Up for Myself'.
6. Set up Face/Touch ID and create a passcode.
7. On the Transfer your apps step, tap ‘Don’t transfer anything’
a. Unless this is a replacement work phone.
8. Tap ‘Forgot password or don’t have an account’ and create an iCloud account using your Sussex IT Credentials.
9. Turn on automatic updates so your device has the latest security patches.
Android
If you requested a non-standard android phone, please follow the instructions on the manufacturers website.
Follow the instructions below if you received a standard Samsung Galaxy:
1. Press and hold the power button until it vibrates to switch on your device.
2. Choose your language.
3. Confirm you have read and agree to all the important information.
4. If you’re on campus connect to eduroam, or your home Wi-Fi if you’re working remotely.
5. Install any software updates.
6. On the 'Copy apps & data' step, tap ‘Don’t copy’.
a. Unless this is a replacement work phone.
7. Create or log in to your Google account. You should create a Google account using your Sussex IT credentials.
a. Find out how to add a Google account.
8. Review any Google services.
9. Protect your phone by setting up a screen lock method, such as a PIN or password.
10. Tap 'Skip' on the Samsung Account screen.
If you requested a non-standard android phone, please follow the instructions on the manufacturers website.
How to use
Going Abroad?
International SIM
You or the person who submitted the ticket for a new phone, likely requested an international SIM card if you travel abroad as part of your role.
Please ignore any roaming charge texts from Vodaphone if you have an international SIM as these do not apply.
Local SIM
A local SIM card was likely requested if you do not travel outside the UK for work.
If you're planning on travelling abroad and you have a local SIM card, your Sussex mobile will not be able to make calls, send texts or use the internet. You should contact IT Services to update your SIM from a local one to an international. You can still keep the same phone number.
If you're not sure whether you have an international or local SIM card you can contact the IT Service Desk.
Add a Multi-factor Authenticator to your new work phone
Add MFA to a new phone to access key university applications, like Sussex Direct and Outlook.
Leaving the University?
Please factory reset and return the device to your office administrator or school office so it can be reallocated.
Reallocating hardware helps us meet our sustainability goals.
created on 2025-01-13 by Benoit Sharp
last updated on 2025-01-22 by Benoit Sharp