Where to find Software Hub (AppsAnywhere)?

To use the Software Hub (AppsAnywhere) on any University computer double click the Software Hub icon on the desktop.

If you don't have the icon on your desktop or you would like to have an access to Software Hub on your own Windows computer, please visit the Apps Anywhere portal (https://appsanywhere.sussex.ac.uk).

I cannot login to the Software Hub (AppsAnywhere).

If you cannot login to the Software Hub (AppsAnywhere) portal, make sure you are using University of Sussex ID and password (e.g., ano123).

If you've forgotten your password please follow these instructions. 

How to install AppsAnywhere client and Player on my personal Windows computer?

The client is already installed on all Suusex devices. To install the client on a personally owned device, login to Software Hub (AppsAnywhere) portal, click 'Install now', click the downloaded setup file and follow instructions on your screen. Once the installation is complete, click on "I have completed installation" button. Make sure that "Always allow appsanywhere.sussex.ac.uk to open links of this type in the associated app" is ticked and click "Open AppsAnywhere Launcher". 

What is AppsAnywhere validation and why do I need to validate my session?

AppsAnywhere validation is a mechanism that checks user rights to run applications. All sessions need to be validated, so if you have problems with running app make sure that your session is validated. You can re-validate your session by clicking on an avatar icon (top right) and 'Re-validate'.

My session is not validated.

If your AppsAnywhere session is not validated, applications cannot be launched. You can re-validate your session by clicking on 'Try again' button. If that does not work open and review all steps in troubleshooter.
If the issue persists, you can try different browser, run new session in the browser incognito/private window or reboot your device. Make sure that AppsAnywhere client is installed, and computer has stable Internet connection.

The AppsAnywhere client is not installed.

If the AppsAnywhere client is not installed or you would like to reinstall it, click on avatar in top right corner of AppsAnywhere site and select 'Download the client'. Click the downloaded AppsAnywhere setup exe file and follow installation steps. After installation you need to validate your AppsAnywhere session.

The Cloudpaging Player is not installed.

The Cloudpaging Player installation requires at least 10GB of free space. When you login to AppsAnywhere or launch any application for the first time, Cloudpaging Player will install automatically. If the installation fails with "Something Went Wrong" error, it often means your computer does not have enough free space on a C drive. To make more space on your C drive please follow suggestions form this link.

I have launched an application, but nothing happened.

In the Cloudpaging player you can check the status. The Cloudpaging player icon can be find next to Windows clock (bottom right corner) or in a Windows start menu.

The Cloudpaging player shows the status of all application launched from Software Hub (AppsAnywhere):

• Ready - The software is ready to run.

• Running - The software currently running.

• Prefetching - The software is downloaded and preparing to run.

• Virtualising - The software is downloaded and preparing OS environment to run.

• Paging the remainder - Some applications can be run offline for a limited time, so on a first launch it will download all the files. 

If the application is in 'Prefetching' or 'Virtualising' status, please wait until status will change to 'Running'.
If the application status in Cloudpaging Player shows 'Running' but application is on the screen, you can try to re-launch by click on the application to highlight it, click 'Stop' button. Wait until status change to 'Ready' then click 'Launch'. 

Application from Software Hub (AppsAnywhere) does not work.

Before launching an application from AppsAnywhere, make sure that the same or previous version of that application are not installed on your computer.

Note that some applications, even if uninstalled, may left remnants of the application in the operating system, which may cause problems with launching applications from AppsAnywhere. 

How to remove an application from the Cloudpaging Player?

Make sure that you save all your work from that application. In the Cloudpaging player select the application from the list. Click 'Stop' if the application status is 'Running' and click 'Remove'.

The application cannot be stopped and/or removed from the Cloudpaging player.

If the application cannot be stopped or removed from the Player, make sure that you save you work and restart your computer. After the reboot, all applications should be in the ‘Ready' status. Now you can remove the application.

The application is slow or start or behaves oddly.

If the application starts to work slowly or 'misbehave', save your work, stop the application in Cloudpaging Player, then remove it from the player and relaunch from the Software Hub (AppsAnywhere) portal.

Do I need to launch the application form the Software Hub (AppsAnywhere) every time?

No. If you have already launched the application from the Software Hub (AppsAnywhere) portal and the application is in the Cloudpaging Player, you can select that application and click the 'Launch' button or find the shortcut in the Windows Start Menu.

Why can't I launch all applications off campus?

License restrictions may prevent some applications being available to use off-campus. In some cases, even if you have the application in the Cloudpaging Player it might not run due to a license restriction.

Can I update already installed applications via Software Hub (AppsAnywhere)?

No. If you would like to use applications from the Software Hub (AppsAnywhere) make sure that the same or previous version of that application is not installed on your computer.

Note that some applications, even if uninstalled, may left remnants of the application in the operating system, which may cause problems with launching applications from AppsAnywhere.

Can I run an application form Software Hub (AppsAnywhere) if it's already installed on my computer?

Before launching an application from AppsAnywhere, make sure that the same or previous version of that application is not installed on your computer.

Note that some applications, even if uninstalled, may left remnants of the application in the operating system, which may cause problems with launching applications from Software Hub (AppsAnywhere).

I have discovered a problem not covered by this page.

If you have an issue with the application form the Software Hub which is not covered by this page, contact us via the self-service portal or email itservicedesk@sussex.ac.uk.

Please ensure you include the following details in your report:

• What kind of computer you are using - University of Sussex PC, Azure laptop, or personal computer?

• If it is University of Sussex PC - include PC name.

• Are you able to login to the AppsAnywhere portal?

• Are you able to login to other university sites?

• Is your session validating correctly?

• What actions are you doing that generate the problem.

• What error messages you are seeing on the screen, if any.

• Any screenshots that you may be able to generate that show the error. 

I no longer need AppsAnywhere on my personal computer - how do I remove it?

Uninstallation process requires a computer restart. Make sure that you save all your work before start uninstallation!

To uninstall the AppsAnywhere client and Cloudpaging Player:
1. logout from Software Hub (AppsAnywhere)
2. remove all applications from the Cloudpaging Player
3. right click on the Cloudpaging Player (next to system clock) and select Exit
4. go to Windows Settings and select Apps tile
5. select the AppsAnywhere and click Uninstall
6. after the AppsAnywhere client is uninstalled, select Cloudpaging Player and click Uninstall.