How to...
Wifinity
Access the Internet in the Halls of Residence (Wifinity Home Network)
Wifinity is our internet provider in the halls of residence. The "Wifinity Home Network" aims to provide a personal wireless and wired connection to the Internet. Once registered, all students have free access to the Wifinity basic package (up to approximately 100mbps).
You will find information leaflets explaining the features of your service in your rooms and the common areas of the residences.
You can contact Wifinity by email, phone and web:
- support@wifinity.co.uk
- 020 8090 1290
- https://wifinity.co.uk/support/student-support/
Where the Wifinity service is available:
- Brighthelm
- East Slope
- Kings Road
- Lewes Court
- Northfield
- Norwich House
- Stanmer Court
- Swanborough
Wifinity escalation steps
|
Level |
To |
|
L1 |
Wifinity Service Desk Tel: 020 8090 1290 / Email: support@wifinity.co.uk |
|
L2 |
Building Manager Include your Case Number from Wifinity
|
|
L3 |
IT Services Include your Case Number from Wifinity and your campus residence
|
Note: You must provide a Wifinity Case number when contacting your Building Manager and/or IT Services
created on 2023-07-24 by Benoit Sharp
last updated on 2025-03-19 by Benoit Sharp