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Teams Calling user FAQ

How do I use other functions in Teams Calling?

You can find instructions for all Teams Calling functions here.

• how to use the dial pad
• delegate calls
• manage your call settings
• call forwarding and simultaneous rings
• check your voicemail
• share a phoneline
• manage your support call queue.

Can I use Teams Calling on my mobile phone?

You can use Teams Calling on your Teams mobile app (downloadable from the Apple App store or Google Play Store) Call quality will depend on signal strength and/or Wi-Fi connectivity.

Is Teams call visible on personal mobile devices?

Yes, all Teams calls made from mobile devices will be saved in the phones call history. This could vary depending on the phone model, it’s operating system and local configuration.

Can I use Teams Calling when I work from home?

Yes, Teams Calling can be used when you work from home, provided you are logged in using your Sussex credentials. 

Can I use a separate headset or microphone when using Teams Calling?

Yes, any headset or microphone compatible with your device can be used when making calls.

Can I make more than one phone call at a time?

To make a second call in the background repeat the process of making the first.

If the internet is down, will I still be able to make/receive calls?

In this unlikely event you will not be able to make or receive calls using Teams on your computer.  However, you will still be able to make calls on work or personal mobiles using your standard network rate or via the MS Teams phone app (with a 4/5G internet connection). 

Accessibility

I have a hearing impairment - what is available to help me use Teams Calling?

The standard headset that we will now be using is fully compatible with all MS teams accessibility functionality such as:

- TTY device options

- Transcriptions and captions 

- Reduction of background noise through noise suppression. 

To access these features, click on the 3 dots to the left of your picture icon and select ‘Settings’. Select 'Captions and transcripts' or 'Appearances and accessibility' for TTY device options. 

What should I do if I have a specific accessibility requirement?

If you have specific accessibility requirements or are supporting a disabled member of staff who
requires individual adjustments, please contact – Unifiedcomms@sussex.ac.uk

Equipment

Can I have a wireless headset?

If your role requires you to be making and receiving phone calls for a large part of the day or if you need to move around while on the phone. Your line manager can request it through the IT Services Support Portal.

I prefer to use a desk phone; can I have one?

A handset will be provided where it’s not possible or suitable for a headset to be worn, i.e. in some reception desk areas, a lab environment or if a user has a specific accessibility requirement.
You won’t have to wear a headset all day to be able to hear an incoming call, or to make an external call with Teams Calling. Teams allows you to choose a ‘secondary ringer’ so that you can hear the ringtone via your computer speakers. Select your Teams profile picture and then ‘settings’. Next, select ‘Devices’ and find ‘Secondary Ringer’ in the options. Click the dropdown arrow then select ‘Speakers’ to let the call ring on both your headset and your computer speakers.