Questions and answers
382I have forgotten, or don't know my username and/or password. What should I do?
Reset Password
If you have forgotten your Sussex IT password and would like to reset it, please follow the password reset instructions.
Change Password
If you have a password, or IT have provided one, and you would like to change it, please follow the change password instructions.
If you have forgotten your BSMS credentials for access to Sussex systems, please visit the IT Service Desk on the Sussex campus, Please bring your BSMS Student Registration Card with you and we will issue you with a new password.
Staff systems
The advice above is for usernames or passwords for Sussex email, Sussex Direct, Canvas and PC logins to student or teaching computers. If you are a member of staff and need a new password for Web Reports or the Course Management System, please complete the online help request form.
Should I use my username or my username@sussex.ac.uk?
Some systems require your Sussex username, in the form ano123
Other systems require that you add @sussex.ac.uk on the end of your username
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Use your username to log in to: |
Use your username@sussex.ac.uk (for example, ano123@sussex.ac.uk) to log in to: |
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Once your password has been changed, it can take up to 15 minutes for it to update across all systems.
If you're still experiencing issues with logging in after you have changed your password, please see FAQ 2778.
If you can't find the answer you're looking for please visit https://www.sussex.ac.uk/its/ and click on the ‘Contact us for help’ tile to open a support ticket.
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