Service catalogue
Our Service Catalogue is a list of services provided by IT Services to members of the University of Sussex and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
Information and Support
- IT Account Management
- Service Desk
- Service Information
- Training
Applications and Tools
- Windows Service
- Mac Service
- Linux Service
- Applications Software Management
- Email and Calendaring
- Remote Desktop
Student Workstations
Teaching and Learning
- Audio-Visual for Teaching and Learning
- Lecture Recording (Panopto)
- Virtual Learning Environment (Canvas)
- Sussex Direct Support and Development
Staff Services
Business Services
Research
Network and Storage
Service Information
Service ID
11
Summary
Supplies extensive up–to-date information and guidance about the services and systems provided by IT Services, using a variety of media.
Permitted users
1. Current and potential members of the University of Sussex.
2. Visiting members of other HEIs and associated organisations
For some media – e.g. IT Services web pages:
3. Anyone with access to the internet
Gaining access
1. Web information – open to all, with a few exceptions for pages requiring authentication with IT Services username and password, e.g. 24hr access keycodes.
2. Social networking – including Facebook, Twitter and YouTube .
3. RSS feed of Latest News items.
4. Printed information – Newsletters, leaflets from IT Service Desk, booklets, postcards available at IT Service Desk and distributed around workstation cluster rooms.
5. Printed termly newsletters distributed to general reception desks, School Offices and cluster rooms (also available online).
6. Smartphone access – via the Sussex Mobile app.
7. Messaging – email lists, SMS, cascading IT Services phone list, IT Services telephone status line.
8. Digital signage – Status screens around campus.
Hours of operation
IT Services website: accessible 24/7; Printed information from IT Service Desk and open-access computing rooms: 00:00-23:59 (unless building closed, e.g. on University Closure Days).
Supported period
For updating information: normal working days.
ITS Responsibilities
To provide information in order to assist users in getting maximum benefit from IT Services.
Service user responsibilities
To engage with and read the information provided.
Service dependencies
Service depends on Data Network (#1), Managed Filestore (#2), web servers, internet access, availability of third party suppliers for services such as reprographics and printing.
Detailed service description
IT Services provide accurate and timely information to assist users in obtaining maximum benefit from IT services at Sussex with the aim that current and potential users may easily find out what services are available and how they can use them successfully for Teaching & Learning, research and administration.
The definitive source of information is the IT Services website and this central repository is promoted and supplemented by the use of printed documents (including posters, introductory leaflets, postcards and newsletters), social networking tools and display screens.
Online documentation is updated whenever necessary.
Links to ITS documentation
www.sussex.ac.uk/its
Definitions
- Normal working days
- These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
- Scheduled Maintenance
- IT username and password
- These are the login credentials, issued by IT Services to registered students and current staff of the University of Sussex, enabling access to email, workstations and other services requiring authentication.
New and changed services
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
User responsibilities
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013