Welcome and Triage Officer Ref 21698

Post Title: Welcome and Triage Officer
School/department: Student Experiential Services / Student Experience
Hours: Full time. Requests for flexible working options will be considered (subject to business need).
Location: Brighton, United Kingdom
Contract: Permanent
Reference: 21698
Salary: Starting at £24,533 to £ 27,979 per annum, pro-rata if part-time
Placed on: 18 September 2023  
Closing date: 02 October 2023. Applications must be received by midnight of the closing date.
Interview Date: To be confirmed
Expected start date: As soon as possible

Job description

About you

We are seeking to appoint enthusiastic, dedicated and highly motivated individual to join the Student Experiential Services team. The posts will operate within the University’s new Student Centre, to provide welcome, triage and first response information, advice and guidance to students, applicants and university colleagues on student support matters. Applicants should have a passion for excellent customer service, and experience of working in a fast-paced, results-driven environment.

 For an informal discussion please contact Naomi Bennett (n.a.s.bennett@sussex.ac.uk)

About our Division

Our Student Experience is all about our Students. We work diligently to ensure that all our students are supported and have positive meaningful experiences in our University. We are led by our Student Experience Director and her Leadership team. Our services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing. We work collaboratively with our Schools and Divisions to ensure our students have environment that will further enhances their potential and equip them to pursue their goals and aspirations.

Why work here…

Our University is situated just off of the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are easily accessible by public transport; a 5-minute walk from the train station and bus stops within the campus. We have dedicated cycling paths and encourage our staff to cycle to work with our offering of a cycle to work scheme. 

Sussex is a renowned, research-led International University and this is only possible because of the people that work here. Whether you are Faculty, Student, or a member of a Professional Services Team, it’s our people that make us great and we want you to be part of that.

The benefits that you will receive from day one:

  • Generous pension scheme  12% total Pension Scheme(grades 1-6) 31.4% total (grades7-10)
  • Life insurance of up to 3 times your annual salary for any pension-enrolled employees.
  • Purchase additional Annual Leave though our Scheme for a great home and work life balance
  • Discounts of public transport, Cycle to work Scheme, and special rates in hotels in Brighton and the Sussex region.
  •  Discounts on high-street shops through our Rewards partner, along with a Cash back Health Plan.
  • Considerable discount on our on-site Gym Facilities because we care about our employees’ Health and Wellbeing.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download Job Description and further specification 21698 [PDF 114.21KB]

The University requires that work undertaken for the University is performed from the UK. 

How to apply

Download our professional services application form and Personal Details and Equal Opportunities Form and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to jobapps@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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