Academic School Casework Officer Ref 20189

School/department: Office for Student Complaints, Conduct & Funding Student Experience Division
Hours: Full time hours considered up to a maximum of 36.5 hours
Requests for flexible working options will be considered (subject to business need).
Location: Brighton, Falmer Campus United Kingdom. Hybrid working with minimum 50% on campus working with up to 50% remote/home working permitted.
Contract: Permanent 
Reference: 20189
Salary: starting at £28,131, to £31,411 per annum, pro rata if part time
Placed on: 04 April 2023
Closing date: 25 April 2023. Applications must be received by midnight of the closing date.
Expected Interview date: To be confirmed
Expected start date: As soon as possible

Job description

The Student Complaints, Conduct and Funding Team is excited to offer an opportunity for an additional caseworker to join our team. This role will be part of a team of four caseworkers providing dedicated support to assigned academic schools within the University. The University’s four academic-clusters are: Business; Media Arts and Humanities; Sciences; and Social Sciences.

You will possess strong analytical and communication skills, with the capability to work with regulations and procedures. You will also have demonstrable experience at working proactively with a range of parties, applying your skills in an environment where resolutions are being sought, ideally within a Higher Education setting.

The post will be responsible for responding, monitoring and progressing cases in their assigned clusters in accordance with agreed guidelines, using a risk-based approach, and with sensitivity to the health, safety and wellbeing of those involved in all cases. The role-holders will be process-driven, with a compassionate mindset, and provide high-quality administrative support in relation to the following workstreams:

  • Student Complaints
  • Student Discipline
  • Academic Appeals
  • Exceptional Circumstances claims

The role-holders will provide efficient and effective support to the Head of Service and Student Casework Managers in the delivery of the Office’s portfolios, and the development of student compliance functions / policy / procedures within Student Support Services. Further, to provide advice and guidance to Schools of Study and other Professional Services Divisions on the application of policies and procedures on such matters.

Please contact Joseph Mullin (j.mullin@sussex.ac.uk) for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download job description and person specification Ref 20189 [PDF 239.05KB]

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

"This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact HRCompliance@sussex.ac.uk so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information"

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal Details and Equal Opportunities Form [DOCX 65.11KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to jobapps@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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