News

We're aware of the ongoing issue affecting Panopto recordings in campus lecture rooms, where the microphone/audio device isn't automatically set, resulting in no audio on recordings.

This is a vendor-related issue which is affecting many Panopto-using universities across the sector. We do however apologise for the inconvenience and we are working with them on a permanent solution.

In the meantime, here's a quick fix:

1. Launch Panopto from Canvas: choose the "Panopto for Windows" option.

2. Check audio settings: ensure an audio device is selected before starting your recording.

Instructions can be found on:

Canvas dashboard - https://canvas.sussex.ac.uk/

ITS website home page - https://www.sussex.ac.uk/its/

ITS website FAQ: https://www.sussex.ac.uk/its/help/faq?faqid=2978

This week we will also be ensuring a hard copy of the Panopto audio fix instructions is placed in general teaching spaces. Additionally, each room will have advice on which specific audio interface should be selected for that room.

Support

We understand that you may have recently experienced delays in reaching our support teams for urgent AV assistance. We sincerely apologise and we have reshaped the support service to improve response times.

For immediate assistance with AV issues please dial Ext 8022 (+44 1273 678022) directly to reach the AV support team or call the Service Desk on Ext 8090 (+44 1273 678090).

Stay informed

We'll keep you posted on the permanent solution through upcoming news and the FAQs listed above.

Previous news story can be found on this page.

We encourage staff and students to receive email updates from us by subscribing to ITS Latest News. 

Thank you for your patience and understanding.

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