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IT Services and Sussex Projects colleagues successfully switched to MS Teams Calling on Thursday 5 October, becoming the first departments to begin using the new functionality.  

Introduced through the Telephony Modernisation project, MS Teams Calling will mean you can use your existing extension number to make and receive calls to numbers inside and outside of the University via Microsoft Teams. 

MS Teams Calling replaces Skype for Business and our existing desk phone network which is outdated and increasingly unsupported.  

Iain McCracken, Assistant Director, IT Infrastructure said: “This is brilliant news, and just part of a whole raft of projects ITS colleagues are working on to support our strategic objectives and provide colleagues and students at Sussex with better ways of working. A big thank you to everyone who has worked hard to make this first stage happen!” 

A phased rollout to switch all other colleagues across to MS Teams Calling is planned from Monday 16 October, with Communications colleagues within CMA, and the HR team expected to be amongst the next to migrate. All colleagues are expected to have moved across to the new functionality within the next few months. 

Change Champions in every School and division will let you know when your area is ready to migrate and provide you with comprehensive training materials and support. 

The Telephony Modernisation project is part of our Digital Infrastructure Programme (DIP) which aims to provide Sussex with modern, sustainable, integrated, and secure infrastructure services to support all our digital operations. 

 You can read more about MS Teams Calling and the Telephony Modernisation project on our project webpage.

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